Effective Date: 11/10/2025
Reliable Heating and Air (“Company,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information in compliance with the California Consumer Privacy Act of 2018 (CCPA) and the California Privacy Rights Act of 2020 (CPRA).

This Policy applies to all personal information collected from California residents through our website https://reliablehvac.org/ (“Site”), by phone, email, or in person.

Information We Collect

In the preceding twelve (12) months, we may have collected the following categories of personal information:

• Identifiers: Name, postal address, email address, phone number, IP address, and online identifiers.
• Service Information: HVAC system type, service location, work order details, and related communications.
• Internet Activity: Browsing data, device type, referring pages, and cookie identifiers.
• Geolocation Data: Limited to information necessary to schedule and provide services.
• Professional Information: Business or property ownership details for service purposes.
• Inferences: Preferences and feedback to improve our services.

We collect this information directly from you (via web forms, phone calls, or service visits) or automatically through cookies and analytics tools

Disclosure of Personal Information

We do not sell or share personal information as defined under the CCPA and CPRA.
We may disclose limited personal information to:

• Service providers or contractors who assist with scheduling, billing, or analytics.
• These entities are contractually bound to protect your information and use it only for business purposes on our behalf.
• Respond to service requests, inquiries, or feedback.
• Improve our website, services, and customer experience.
• Comply with legal, regulatory, and safety obligations

“Do Not Sell or Share My Personal Information”

Pursuant to California Civil Code §1798.120 et seq., Reliable Heating and Air does not sell or share consumer personal information for monetary or other valuable consideration.

We also do not use or disclose personal information for cross-context behavioral or targeted advertising.

California residents retain the right to opt out of the sale or sharing of personal information. If you wish to confirm our data practices or exercise your rights, you may contact us using the information in Section 10 below.

Your California Privacy Rights

As a California resident, you have the following rights under the CCPA / CPRA:

1. Right to Know: Request disclosure of the categories or specific pieces of personal information collected, used, or disclosed.
2. Right to Delete: Request deletion of personal information, subject to legal exceptions.
3. Right to Correct: Request correction of inaccurate personal information.
4. Right to Limit Use of Sensitive Information: Request limits on use/disclosure of sensitive data (if collected).
5. Right to Non-Discrimination: You will not be denied goods or services or charged different prices for exercising your privacy rights.

To exercise your rights, please submit a verifiable consumer request as described in Section 10.

Cookies and Tracking Technologies

We use cookies and similar technologies for operational and analytical purposes, including to:

• Maintain user sessions and preferences;
• Analyze website traffic and performance;
• Enhance functionality and user experience.

You may manage cookies through your browser settings. Disabling cookies may limit some website functionality.

Data Retention

We retain personal information only as long as reasonably necessary to fulfill the purposes for which it was collected or as required by law. Afterward, we securely delete, de-identify, or anonymize the information.

Security

We implement reasonable technical, physical, and administrative measures designed to protect personal information from unauthorized access, disclosure, or misuse.

Children’s Privacy

Our services are not directed to children under sixteen (16) years of age, and we do not knowingly collect personal information from minors without parental or guardian consent.

Submitting a Privacy Request

California residents may exercise their rights under this Policy by contacting us via any of the following methods:

Email: reliablehvacla@gmail.com
Telephone: +1747-222-6259
Mailing Address: Reliable Heating and Air, 21226 Ventura Blvd, Woodland Hills, CA 91364

We will acknowledge receipt of your request within ten (10) business days and provide a substantive response within forty-five (45) days, unless an extension is necessary as permitted by law. We may request additional information to verify your identity.

Authorized agents may submit requests on your behalf by providing written authorization or a valid power of attorney.

We may amend this Policy from time to time to reflect changes in our practices or in applicable law. The updated version will be posted on our Site with a revised “Effective Date.” Continued use of our Site after updates constitutes your acceptance of the revised Policy.